This Refund & Returns Policy explains how MinifigFun handles returns, refunds, exchanges, damaged items, incorrect products, and other order-related issues for purchases made through minifigfun.com.

Please review this policy before placing an order.

1. Return Eligibility

If you wish to request a return, please contact us first at info@minifigfun.com.

To be considered for a return, the item should generally be:

• Unused
• Unworn and unmodified
• In its original condition
• Returned with any included parts or accessories
• Returned with original packaging where reasonably possible

We may request your order number, photos, or other information before approving a return.

2. Return Requests

Before sending any item back, please contact our support team so we can review your request and provide return instructions where applicable.

Items returned without prior authorization may take longer to process or may not be accepted.

When contacting us, please include:

• Your order number
• The product concerned
• The reason for the return
• Relevant photos if the item is damaged, defective, or incorrect

3. Non-Returnable Items

Certain items may not be eligible for return, depending on their condition or the nature of the product.

Examples may include:

• Items that have been used, altered, modified, or damaged after delivery
• Items missing parts, accessories, or components
• Items returned in a condition substantially different from how they were received
• Clearance, final-sale, or non-returnable products where this is stated on the product page
• Products that cannot reasonably be resold for hygiene, safety, or product-condition reasons

Any statutory rights that cannot legally be excluded remain unaffected.

4. Damaged or Defective Items

If your order arrives damaged or appears to be defective, please contact us as soon as reasonably possible.

Please include:

• Your order number
• A description of the issue
• Clear photos of the affected item
• Photos of the packaging where relevant

We will review the information provided and determine an appropriate resolution based on the circumstances.

Depending on the issue, available options may include:

• Replacement
• Refund
• Partial refund
• Another reasonable resolution

5. Incorrect Items

If you receive a product that is different from the item you ordered, please contact us and provide your order number and clear photos of the item received.

We will review the order and provide instructions for resolving the issue.

6. Missing Items or Parts

If an item, accessory, or component appears to be missing from your order, please check the packaging carefully first.

Some small parts may be packed separately within the parcel.

If something is still missing, contact us at info@minifigfun.com with your order number and details of the missing item.

7. Minor Product Variations

Minor differences in color, printing, appearance, packaging, or product details may occur because of screen settings, lighting, production variation, or product updates.

Minor differences that do not materially affect the product may not necessarily qualify as defects.

If you believe the item you received differs significantly from the product description or images, please contact us so we can review the issue.

8. Refunds

If a refund is approved, it will generally be issued to the original payment method where possible.

The time required for a refund to appear in your account may depend on:

• Your payment provider
• Your bank or card issuer
• The payment method used
• Processing times outside MinifigFun’s control

We will consider the refund complete once it has been successfully submitted through the relevant payment system.

9. Partial Refunds

In some situations, a partial refund may be appropriate instead of a full refund.

This may include situations where:

• Only part of an order is affected
• A minor issue does not prevent use of the product
• Part of a multi-item order is missing or damaged
• Another mutually agreed resolution is appropriate

Any partial refund will be determined after reviewing the specific circumstances.

10. Exchanges and Replacements

Where appropriate, we may offer a replacement or exchange instead of a refund.

Availability depends on stock, destination, shipping conditions, and the nature of the issue.

If the requested replacement is unavailable, another resolution may be offered.

11. Return Shipping Costs

Responsibility for return shipping costs depends on the reason for the return.

If the return is caused by an error attributable to MinifigFun, such as an incorrect or materially defective item, we will review the circumstances and provide appropriate return instructions.

For discretionary returns or change-of-mind requests, return shipping costs may be the customer’s responsibility unless otherwise required by applicable law.

12. Original Shipping Charges

Original shipping charges may not always be refundable, particularly where the order was delivered correctly and the return is based on a change of mind.

Where a refund of shipping charges is required by applicable law or appropriate because of an order error, it will be handled accordingly.

13. Return Packaging

Returned products should be packaged carefully to help prevent damage during transit.

Where possible, use the original packaging or another suitable protective package.

MinifigFun may not be responsible for damage caused by inadequate return packaging.

14. Return Tracking

If you return an item, we recommend using a trackable shipping method where available.

Please keep your shipping receipt and tracking information until the return has been completed.

15. Returned Items Lost in Transit

Customers are responsible for ensuring that an authorized return is sent using an appropriate shipping method.

If a return package is lost before reaching us, resolution may depend on the shipping carrier and whether tracking or shipping protection was used.

16. Order Cancellations

If you wish to cancel an order, contact us as soon as possible at info@minifigfun.com.

We will try to assist where reasonably possible.

However, cancellation may no longer be possible once an order has:

• Entered fulfillment
• Been packed
• Been handed to a shipping carrier
• Otherwise progressed beyond the stage where cancellation is practical

17. Refused or Unclaimed Deliveries

If a parcel is refused, unclaimed, or returned because delivery could not be completed, please contact us after the package has been returned.

Any refund or reshipment will be reviewed based on:

• The reason for return
• Shipping charges
• Customs or carrier fees
• The condition of the returned products
• Applicable consumer protection requirements

18. Customs and Import Charges

Customs duties, import taxes, brokerage fees, or other destination-country charges are generally imposed by local authorities or carriers rather than MinifigFun.

These charges may not be refundable by MinifigFun unless otherwise required by law or expressly stated.

19. Processing a Return or Refund Request

After receiving the necessary information, we will review your request and contact you with the next steps.

Processing time may vary depending on:

• The nature of the issue
• Whether the product needs to be returned
• Shipping transit time
• Carrier investigations
• Payment processor timelines

Please do not submit multiple requests for the same issue unless you need to provide additional information, as duplicate requests may slow down the review process.

20. Consumer Rights

This policy does not limit any mandatory consumer rights that apply under the laws of your country or region.

Where applicable law provides greater rights than those described in this policy, the applicable legal requirements will take priority.

21. Contact Us

If you have questions about a return, refund, replacement, damaged item, or order issue, please contact us:

Email: info@minifigfun.com
Website: minifigfun.com